Privacy Policy

1. Introduction

Welcome to the Privacy Policy (this “Privacy Policy”) of GO Air Brokerage (“Company,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of the information entrusted to us and to maintaining the confidentiality of personal information in accordance with Applicable Law.

This Privacy Policy describes how we collect, use, disclose, store, and otherwise process information obtained through our website located at www.goairbrokerage.com, any related webpages, mobile-optimized websites, online services, digital communications, scheduling tools, shopping tools, user account and/or customer portal (“Account or Portal”) access, virtual services, and other online services that link to or reference this Privacy Policy (collectively, the “Website”), as well as the choices available to you regarding your information.

By accessing or using the Website, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please discontinue use of the Website.

This Privacy Policy should be read together with our Terms of Use and any other notices or policies made available through the Website.

2. Applicability of this Privacy Policy

This Privacy Policy applies to information collected through or in connection with the Website, including information collected when you:

browse or otherwise interact with the Website;
submit information through online forms;
request bookings, reservations, consultations, or appointments (“Bookings”) or other services;
submit orders;
make purchases;
communicate with us electronically;
access or use the Account or Portal;
participate in online or virtual services made available through the Website;
submit payment information through authorized payment platforms;
subscribe to newsletters or other communications;
respond to surveys or provide feedback; or
otherwise interact with our online services.

This Privacy Policy applies regardless of whether you access the Website from a computer, tablet, mobile device, or other Internet-connected device.

Unless expressly stated otherwise, this Privacy Policy does not apply to:

employment applications or recruiting activities;
information collected exclusively in person, by telephone, or through other offline interactions that is not processed through the Website;
third-party websites, applications, or services that are not owned or controlled by the Company, even if linked from the Website; or
information governed exclusively by separate privacy notices provided by third parties.

As used in this Privacy Policy, “Applicable Law” means all applicable federal, state, local, and other laws, statutes, regulations, ordinances, rules, judicial decisions, governmental orders, regulatory guidance, and legally binding requirements relating to the collection, use, disclosure, processing, storage, protection, retention, transfer, security, or disposal of personal information, including state consumer privacy, cybersecurity, consumer protection, and data security laws.

3. Categories of Information We Collect

The categories of information we collect depend upon how you interact with the Website, the services you request, the purchases you make, the orders you submit, the devices you use, and the features you access. The Company may collect the following categories of information:

3.1 Identifiers and Contact Information

We may collect identifiers and contact information, including:

name;
mailing address;
email address;
telephone number;
date of birth;
username or account credentials;
user or account identification numbers;
emergency contact information; and
other similar identifiers that you voluntarily provide.

3.2 Payment and Financial Information

If you make payments or submit billing information through the Website or an authorized payment provider, we may collect information relating to:

billing address;
payment status;
insurance information;
transaction information; and
other information necessary to process payments or administer accounts.

Payment card information may be collected and processed directly by authorized third-party payment processors rather than the Company.

3.3 Communications

We may collect information contained in communications you send to us, including communications submitted through:

contact forms;
Booking request forms;
email;
secure messaging;
Account or Portal communications;
virtual services;
text messaging, where available; and
customer support inquiries.

3.4 Technical Information

When you access the Website, we may collect technical information, including:

Internet Protocol (“IP”) address;
browser type and version;
operating system;
device type;
device identifiers;
language settings;
referring and exit pages;
Internet service provider (“ISP”);
date and time of access;
session identifiers; and
other diagnostic information relating to your device or browser.

3.5 Website Usage Information

We may collect information regarding your interaction with the Website, including:

pages visited;
navigation paths;
clicks;
scrolling activity;
search queries;
referring websites;
links selected;
time spent on pages;
Booking scheduling interactions;
Website performance information; and
other information regarding your use of the Website.

3.6 Location Information

We may collect approximate geographic location derived from your IP address or other device information. We generally do not collect precise geolocation information unless you expressly authorize such collection through your device or browser.

4. Information Collected Automatically

In addition to information that you voluntarily provide, certain information may be collected automatically when you access or interact with the Website.

Automatically collected information may include:

device characteristics;
browser information;
operating system information;
IP address;
pages viewed;
dates and times of Website access;
navigation activity;
referral information;
interactions with Website content;
technical diagnostic information;
security and fraud detection information;
cookie identifiers;
session identifiers; and
similar information generated through your use of the Website.

This information may be collected by the Company or by authorized third-party service providers acting on the Company’s behalf.

Automatically collected information assists the Company in:

operating and maintaining the Website;
authenticating users;
protecting against fraud and unauthorized activity;
improving Website functionality and accessibility;
analyzing Website performance;
understanding user interactions;
diagnosing technical issues;
maintaining system security;
complying with legal obligations; and
improving the quality of our online services.

Depending upon the circumstances, automatically collected information may be associated with information you voluntarily provide or with information maintained in connection with your relationship with the Company, as permitted by Applicable Law.

5. Cookies, Analytics, Session Replay, and Similar Technologies

To operate, secure, maintain, and improve the Website, the Company and its authorized service providers may use cookies, pixels, web beacons, tags, local storage technologies, software development kits, application programming interfaces, scripts, session replay technologies, heat mapping technologies, analytics technologies, communication technologies, accessibility tools, fraud detection technologies, and similar technologies (collectively, “Website Technologies”).

5.1 Cookies

Cookies are small text files stored on your browser or device that enable the Website to recognize your browser, remember preferences, maintain sessions, improve functionality, enhance security, and facilitate your use of the Website.

Cookies may include:

strictly necessary cookies;
functional cookies;
performance cookies;
analytics cookies;
security cookies; and
other similar technologies.

Depending upon your browser settings and Applicable Law, you may have the ability to control or disable certain cookies. Disabling cookies may affect the functionality or availability of portions of the Website.

5.2 Analytics Technologies

The Company may use analytics technologies to better understand how users interact with the Website and to improve Website performance, accessibility, security, content, navigation, and user experience.

Analytics technologies may collect information such as:

pages viewed;
navigation paths;
browser information;
device information;
IP address;
referral sources;
click activity;
scrolling activity;
approximate geographic location;
session duration; and
other Website interaction information.

5.3 Session Replay and Interaction Technologies

The Company or its authorized service providers may utilize technologies that record, reconstruct, or analyze portions of a user’s interaction with the Website in order to:

evaluate Website performance;
improve usability and accessibility;
diagnose technical issues;
identify errors;
maintain Website security;
detect fraud or misuse;
provide customer support; and
improve the overall user experience.

Depending upon the technologies used, these tools may record or analyze Website interactions such as page navigation, clicks, scrolling activity, form interactions, mouse movements, touchscreen interactions, and similar Website usage information.

5.4 Third-Party Website Technologies

Certain Website Technologies may be provided by authorized third-party service providers that assist the Company with Website hosting, analytics, communications, accessibility, appointment scheduling, Account or Portal functionality, online services, payment processing, security, fraud prevention, and other operational functions.

Additional information regarding these third-party service providers is provided elsewhere in this Privacy Policy.

5.5 Your Choices

Depending upon your browser settings, device configuration, applicable cookie consent tools, and Applicable Law, you may have options to manage certain Website Technologies, including cookies.

Please note that disabling certain technologies may limit the functionality, security, or availability of portions of the Website.

6. Artificial Intelligence and Automated Technologies

The Company may utilize artificial intelligence (“AI”), machine learning, automation, and other automated technologies to support the operation, administration, security, maintenance, and improvement of the Website.

These technologies may be used for purposes such as:

processing payment information;
providing services;
fulfilling orders and purchases;
scheduling of Bookings and administrative workflows;
customer service and communications;
responding to general inquiries;
website administration;
fraud detection and cybersecurity;
spam prevention;
analytics and reporting;
accessibility improvements;
quality assurance;
documentation assistance;
system monitoring;
performance optimization; and
other lawful operational purposes.

The Company may also engage third-party service providers that incorporate AI or automated technologies into the services they provide on the Company’s behalf.

7. How We Use Information

The Company may collect, use, process, store, disclose, and otherwise process information described in this Privacy Policy for lawful business, operational, security, and legal purposes, including to:

provide, administer, and improve the Website and it services and features;
fulfill purchases and orders;
schedule Bookings;
communicate with Website users;
establish, maintain, and administer user accounts;
authenticate users and verify identity;
process payments and administer billing;
facilitate Account or Portal access and secure communications;
provide services;
respond to requests, inquiries, comments, or feedback;
personalize Website functionality and user experience;
operate, maintain, troubleshoot, monitor, and improve the Website;
evaluate Website performance and usability;
improve accessibility and functionality;
detect, investigate, prevent, and respond to fraud, cybersecurity incidents, abuse, unauthorized access, or other unlawful activity;
maintain the security and integrity of our systems, networks, and information;
conduct analytics, reporting, auditing, quality assurance, and internal business operations;
comply with Applicable Law, professional obligations, court orders, governmental requests, regulatory requirements, accreditation standards, and licensing obligations;
establish, exercise, or defend legal claims;
enforce our Terms of Use and other agreements;
protect the health, safety, rights, property, and security of the Company, our personnel, users, Website users, and others;
carry out business planning, risk management, and operational improvement activities; and
fulfill any other purpose disclosed at the time information is collected or otherwise permitted or required by Applicable Law.

8. When We Share Information

The Company may disclose information described in this Privacy Policy to the following categories of recipients, as appropriate and consistent with Applicable Law.

8.1 Service Providers

We may share information with third-party service providers that perform services on our behalf, including providers of:

website hosting;
cloud computing;
information technology (“IT”) services;
cybersecurity;
Booking scheduling;
order and purchase fulfillment;
Account or Portal services;
virtual platforms;
payment processing;
communications and messaging;
customer support;
analytics;
accessibility services;
website performance monitoring;
session replay and user experience analysis;
fraud detection;
AI and automation tools;
professional consulting services; and
other operational support services.

These service providers are authorized to use information only as necessary to provide services to the Company or as otherwise permitted by Applicable Law.

8.2 Payment Processing

If you submit payment information through the Website, payment information may be collected and processed by authorized third-party payment processors that assist in processing transactions on behalf of the Company.

8.3 Legal and Regulatory Disclosures

We may disclose information when we believe such disclosure is reasonably necessary or appropriate to:

comply with Applicable Law;
respond to subpoenas, court orders, or other legal process;
cooperate with governmental, regulatory, licensing, accreditation, or law enforcement authorities;
enforce our legal rights or contractual rights;
investigate suspected fraud, cybersecurity incidents, or unlawful activity;
protect the safety, rights, or property of the Company or others; or
establish, exercise, or defend legal claims.

8.4 Corporate Transactions

Information may be disclosed in connection with an actual or proposed merger, acquisition, reorganization, financing transaction, sale of assets, corporate restructuring, bankruptcy proceeding, or similar business transaction, subject to Applicable Law.

8.5 With Your Direction or Consent

We may disclose information where you direct us to do so, authorize the disclosure, or otherwise provide your consent.

8.6 De-Identified and Aggregated Information

The Company may create, use, and disclose de-identified, anonymized, or aggregated information that does not identify an individual, to the extent permitted by Applicable Law. Such information may be used for business operations, quality improvement, analytics, research, reporting, benchmarking, or other lawful purposes.

8.7 No Unauthorized Disclosures

Except as described in this Privacy Policy or as otherwise permitted or required by Applicable Law, the Company does not disclose personal information to third parties.

9. Third-Party Technologies and Service Providers

To support the operation of the Website and the delivery of our online services, the Company may engage trusted third-party service providers that perform services on our behalf. These providers are contractually authorized to access, receive, maintain, process, or otherwise handle information only as necessary to perform services for the Company or as otherwise permitted or required by Applicable Law.

Depending upon the technologies and services used by the Company, these service providers may include providers of:

website hosting and cloud infrastructure;
IT and managed services;
cybersecurity and fraud prevention;
Booking scheduling;
order and purchase fulfillment;
Account or Portal services;
virtual platforms;
payment processing;
secure communications and messaging;
customer support;
analytics and Website performance monitoring;
session replay and user experience analysis;
accessibility services;
AI and automation technologies;
electronic signature services;
mapping and location services;
email delivery;
text messaging;
document management;
data backup and disaster recovery; and
other technology or operational support services.

Depending upon the Company’s technology stack, these providers may include companies such as Google, Microsoft, Amazon Web Services, Microsoft Azure, Cloudflare, Stripe, Authorize.net, Twilio, Google Maps, or Google Analytics, or similar service providers. The specific technologies utilized by the Company may change over time as our operational needs evolve.

10. Third-Party Websites and Integrations

The Website may contain links to, integrate with, embed, or otherwise make available websites, applications, services, or content provided by third parties that are not owned or controlled by the Company.

Examples may include:

online payment platforms;
Account or Portal login pages;
virtual platforms;
insurance carrier websites;
Google Maps or other mapping services;
social media platforms;
video hosting services;
calendar integrations; and
other third-party websites or online resources.

When you interact directly with a third-party website, application, or service, your information may be collected and processed by that third party in accordance with its own privacy policy, terms of use, and applicable legal obligations.

The Company does not control and is not responsible for the privacy practices, security, content, accuracy, availability, or policies of third-party websites or services. We encourage you to review the applicable privacy policies and terms before providing information to any third-party service.

Certain third-party services may collect information directly from your browser or device when you interact with embedded content or integrated functionality. For example, if you use an embedded mapping service, the applicable mapping provider may collect information such as your IP address, browser information, approximate location, and interactions with the mapping service in accordance with that provider’s privacy practices.

11. Communications

The Company may communicate with you through various methods in connection with your use of the Website, your relationship with the Company, the purchases or orders you make, or the services you request.

These communications may include:

Booking confirmations;
Booking reminders;
responses to inquiries;
Account or Portal messages;
billing and payment notifications;
customer service communications;
technical support messages;
Website or account security notifications;
updates regarding the Website or our online services;
administrative notices;
legally required notices; and
other communications relating to the purchases or orders you make or the services requested by you.

Communications may be transmitted by email, telephone, text message, Account or Portal, secure messaging platform, push notification, postal mail, or other communication methods authorized by you or otherwise permitted by Applicable Law.

Where required by Applicable Law, the Company will obtain any necessary consent before sending communications through particular communication channels.

You may have the ability to opt out of certain non-essential communications by following the instructions provided in the communication or by contacting the Company. However, you may not opt out of communications that are necessary to:

fulfill orders or purchases;
provide requested services;
administer your account;
facilitate Bookings;
respond to your requests;
maintain the security of your account or the Website;
comply with Applicable Law; or
otherwise administer your relationship with the Company.

Please be aware that standard message and data rates imposed by your wireless carrier or ISP may apply to certain communications, including text messages and mobile data usage.

12. Payment Information

If you make a payment through the Website or another authorized online platform, information necessary to process your transaction may be collected and processed by the Company and/or authorized third-party payment processors.

Depending upon the payment method used, payment-related information may include:

billing name;
billing address;
payment amount;
payment method;
transaction identifiers;
insurance-related billing information; and
other information necessary to process or administer the transaction.

Payment card information is generally processed directly by authorized third-party payment processors utilizing industry-standard security measures and payment processing systems. Unless otherwise expressly stated, the Company does not store complete payment card numbers, card verification values, or similar payment authentication information on its own systems.

The Company encourages users to submit payment information only through authorized payment channels made available by the Company and not through unsecured email or other unsecured communication methods.

Additional information regarding the privacy practices of third-party payment processors may be available in the applicable processor’s privacy policy.

13. Data Security

The Company maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, destruction, or other misuse.

These safeguards may include, as appropriate:

access controls;
user authentication;
encryption technologies;
secure network architecture;
firewalls;
system monitoring;
logging and auditing;
cybersecurity technologies;
workforce training;
vendor management practices;
incident response procedures;
data backup and recovery processes; and
other safeguards appropriate to the nature of the information maintained.

The Company periodically reviews and updates its security practices in light of operational needs, technological developments, applicable legal requirements, and evolving cybersecurity risks.

Despite reasonable safeguards, no website, electronic communication system, computer network, cloud environment, mobile device, or Internet transmission can be guaranteed to be completely secure or free from unauthorized access, interruption, loss, misuse, or other security incidents. Accordingly, the Company cannot guarantee the absolute security of information transmitted to or through the Website.

You also play an important role in protecting your information. You are responsible for maintaining the security of your devices, Internet connection, usernames, passwords, authentication credentials, and other account information and should promptly notify the Company if you believe your account or information has been compromised.

Where required by Applicable Law, the Company will investigate and respond to security incidents and provide any required notifications to affected individuals or governmental authorities.

14. Data Retention

The Company retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy; provide requested services; fulfill orders and purchases; maintain business operations; comply with legal and regulatory obligations; resolve disputes; enforce agreements; protect the rights of the Company and others; and satisfy legitimate business, operational, accounting, tax, auditing, accreditation, licensing, and recordkeeping requirements.

Retention periods vary depending upon the nature of the information, the purposes for which it was collected, applicable legal requirements, contractual obligations, and operational needs.

When information is no longer required to be retained, the Company will take reasonable steps to securely delete, destroy, anonymize, de-identify, or otherwise dispose of such information in accordance with Applicable Law and the Company’s record retention and information governance practices.

In certain circumstances, the Company may retain information for longer periods where necessary to:

comply with Applicable Law;
respond to litigation, investigations, audits, or governmental inquiries;
establish, exercise, or defend legal claims;
prevent fraud or security incidents;
enforce contractual rights; or
protect the health, safety, rights, or property of the Company, its users, personnel, or others.

15. Children’s Privacy

The Website is intended for use by adults and by parents, legal guardians, or other authorized representatives acting on behalf of minor users.

The Company does not knowingly collect personal information directly from children under the age of thirteen (13) through the Website except as permitted by Applicable Law or as reasonably necessary to administer the Website, effectuate this Privacy Policy, or provide requested services or fulfill purchases or orders.

If you believe that a child has provided personal information through the Website without appropriate authorization, please contact the Company using the contact information provided in this Privacy Policy so that we may take appropriate action.

16. Your Privacy Rights

Depending upon your state of residence, the nature of your relationship with the Company, your interactions with the Website, the type of information involved, and Applicable Law, you may have certain privacy rights regarding your personal information.

Subject to Applicable Law and any applicable exceptions or limitations, those rights may include the right to:

know whether the Company processes your personal information;
request access to certain personal information maintained by the Company;
request correction of inaccurate personal information;
request deletion of certain personal information;
obtain a copy of certain personal information, where applicable;
withdraw consent where processing is based upon consent;
appeal certain privacy decisions where required by Applicable Law;
designate an authorized representative to submit certain requests on your behalf, where permitted by Applicable Law; and
exercise any additional rights provided under Applicable Law.

Certain information maintained by the Company may not be subject to all privacy rights described above.

The Company may request information reasonably necessary to verify your identity and authority before responding to a privacy request. The Company may also decline requests or limit responses where permitted or required by Applicable Law.

To exercise any applicable privacy rights, please contact the Company using the contact information provided in this Privacy Policy.

The Company will not unlawfully discriminate or retaliate against you for exercising any privacy rights available under Applicable Law.

17. Sensitive Personal Information

Depending upon your interaction with the Company and the Website, the Company may collect or process categories of information that may be considered “sensitive personal information” (“SPI”) or a similar category of information under Applicable Law.

Such information may include, where applicable:

health and medical information;
account usernames and passwords;
financial or payment information;
insurance information;
government-issued identification numbers, where necessarily required;
precise information voluntarily provided in connection with purchases, orders, or services; and
other categories of information designated as sensitive under Applicable Law.

The Company collects, uses, discloses, and otherwise processes SPI only as reasonably necessary to:

fulfill orders or purchases;
provide requested services;
administer the Website and its services and features;
facilitate Bookings, billing, and Account or Portal functionality;
verify identity;
maintain security;
comply with legal and regulatory obligations;
prevent fraud and unauthorized activity; and
otherwise fulfill the purposes described in this Privacy Policy or as permitted or required by Applicable Law.

The Company does not use SPI to infer characteristics about individuals except as reasonably necessary to provide requested services, administer the Website, comply with Applicable Law, or otherwise as disclosed in this Privacy Policy.

18. Targeted Advertising

The Company may use cookies, analytics technologies, pixels, or similar Website Technologies to better understand how users interact with the Website, measure Website performance, improve user experience, administer the Website, and communicate with current or prospective users.

The Company does not use personal information for targeted advertising except as described in this Privacy Policy or as otherwise permitted by Applicable Law.

If the Company engages in targeted advertising activities that are subject to Applicable Law, such activities may involve the use of cookies, pixels, or similar technologies provided by authorized third-party service providers to measure advertising effectiveness, improve Website functionality, or provide information regarding the Company.

Where required by Applicable Law, the Company will provide any required notice, obtain any required consent, recognize applicable opt-out preference signals, and honor valid requests to opt out of targeted advertising.

You may also be able to limit certain targeted advertising activities through your browser settings, applicable cookie preference tools, industry opt-out programs, or other mechanisms made available by the Company or applicable third-party providers, subject to Applicable Law.

19. Cookie Choices

Most Internet browsers permit you to review, manage, restrict, or delete cookies through your browser settings. Depending upon your browser, device, and Applicable Law, you may also be able to manage certain Website Technologies through cookie preference tools or other consent management mechanisms made available by the Company.

Please note that restricting, disabling, or deleting certain cookies or similar Website Technologies may affect the functionality, performance, security, accessibility, or availability of portions of the Website, including certain Account or Portal, authentication, scheduling, or other interactive features.

Certain analytics providers may also offer tools that allow users to limit or opt out of certain analytics activities. Where applicable, additional information regarding available choices may be obtained directly from the applicable third-party provider.

At this time, the Website may not respond to browser-based “Do Not Track” signals unless required by Applicable Law. If Applicable Law requires recognition of browser-based opt-out preference signals, the Company will process such signals in accordance with applicable legal requirements.

Your available choices regarding cookies and similar Website Technologies may change over time as browser technologies, legal or regulatory requirements, and the Company’s Website functionality evolve. The Company encourages users to periodically review this Privacy Policy for updates regarding available choices and privacy practices.

20. International Users

The Website is intended for individuals located within the United States and is operated from the United States.

If you access or use the Website from outside the United States, you acknowledge that your information may be transferred to, stored, processed, and maintained in the United States or in other jurisdictions where the Company or its authorized service providers operate. The privacy and data protection laws of those jurisdictions may differ from those in your country of residence.

By voluntarily providing information through the Website, you acknowledge and understand that your information may be transferred to and processed in the United States in accordance with this Privacy Policy and Applicable Law.

The Company makes no representation that the Website is appropriate for use outside the United States or that it complies with the laws of any jurisdiction other than those applicable within the United States.

21. Changes to this Privacy Policy

The Company reserves the right to modify, amend, supplement, or update this Privacy Policy at any time to reflect changes in our privacy practices, operational needs, technology, legal or regulatory requirements, or other business considerations.

When changes are made, the updated Privacy Policy will be posted on the Website, and the “Last Updated” date will be revised accordingly. Unless otherwise required by Applicable Law, changes become effective upon posting.

Where Applicable Law requires additional notice or consent before certain changes become effective, the Company will provide such notice or obtain such consent in the manner required by law.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy to the extent permitted by Applicable Law.

We encourage you to review this Privacy Policy periodically to remain informed about our privacy practices.

22. Contact Information

If you have questions, comments, requests, or concerns regarding this Privacy Policy or the Company’s privacy practices, please contact us using the information below:

GO Air Brokerage

Mailing Address:

1105 N. Memorial Drive
Greenville, NC 27834

Telephone:
984-800-5099

Email:
[email protected]

The Company will respond to inquiries and requests in accordance with Applicable Law.

Last Updated: July 24, 2026